Cross Cultural Awareness skills for Immigration officers
190/163/FAL CCA
Standardized Training Package
Goal
The course aims to provide airport immigration officers with K/S/As required to effectively and efficiently handle various situations arising from cultural differences among travelers in accordance with Local Airport Security Guidance Manual.
Learning Objectives
- Identify cultural differences
- Apply effective communication
- Provide high level customer service
- Take appropriate action in case of situations which occur due to traveler cultural differences
Structure
- Module 0: Introduction
- Module 1: Cultural Diversity
- Module 2: Effective communication and Customer Service skills
Primary Target Population
The primary target population is airport immigration officers.
Entry Requirements
- Persons assigned to work as immigration officers, passenger handling agents, AVSEC officers, airport customer service providers.,.
- Able to speak, read and write in English/Arabic
- One-year experience in the field of civil aviation and air-transport industry
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Developed by:
Qatar Aeronautical Academy (QAA)
Doha, Qatar
| Course Info | |
|---|---|
| Language: | English |
| Delivery Mode: | Instructor-Led (In-Person) |
| Duration: | 5 Days / 25 Hours |
| Level: | Technical |