The course aims to provide airport immigration officers with K/S/As required to effectively and efficiently handle various situations arising from cultural differences among travelers in accordance with Local Airport Security Guidance Manual.

• Identify cultural differences
• Apply effective communication
• Provide high level customer service
• Take appropriate action in case of situations which occur due to traveler cultural differences

• Module 0: Introduction
• Module 1: Cultural Diversity
• Module 2: Effective communication and Customer Service skills

The primary target population is airport immigration officers.

The secondary target population are immigration supervisors, passenger handling agents, AVSEC officers, airport customer service providers.

• Persons assigned to work as immigration officers, passenger handling agents, AVSEC officers, airport customer service providers.,.
• Able to speak, read and write in English/Arabic
• One-year experience in the field of civil aviation and air-transport industry