Cross Cultural Awareness skills for Immigration officers

Cross Cultural Awareness skills for Immigration officers

190/163/FAL CCA
Standardized Training Package


The course aims to provide airport immigration officers with K/S/As required to effectively and efficiently handle various situations arising from cultural differences among travelers in accordance with Local Airport Security Guidance Manual.

Learning Objectives

  • Identify cultural differences
  • Apply effective communication
  • Provide high level customer service
  • Take appropriate action in case of situations which occur due to traveler cultural differences


  • Module 0: Introduction
  • Module 1: Cultural Diversity
  • Module 2: Effective communication and Customer Service skills

Primary Target Population

The primary target population is airport immigration officers.


Entry Requirements

  • Persons assigned to work as immigration officers, passenger handling agents, AVSEC officers, airport customer service providers.,.
  • Able to speak, read and write in English/Arabic
  • One-year experience in the field of civil aviation and air-transport industry

Upcoming Sessions

Dates Location Host Fee
20 - 24 Oct, 2024
Doha, Qatar
1,780.00 USD
No available sessions? Looking for a new date or location?
Express Your Interest

We will notify you as soon as a new session becomes available

Course Info
Language: English
Delivery Mode: Instructor-led (In-person)
Duration: 5 Days / 25 Hours
Level: Technical