Cross Cultural Awareness skills for Immigration officers

Cross Cultural Awareness skills for Immigration officers

190/163/FAL CCA
Standardized Training Package

Facilitation  »  Facilitation

Goal

The course aims to provide airport immigration officers with K/S/As required to effectively and efficiently handle various situations arising from cultural differences among travelers in accordance with Local Airport Security Guidance Manual.

Learning Objectives

  • Identify cultural differences
  • Apply effective communication
  • Provide high level customer service
  • Take appropriate action in case of situations which occur due to traveler cultural differences

Primary Target Population

The primary target population is an immigration airport officers.

 

Entry Requirements

  • Persons assigned to work as immigration officers.
  • Able to speak, read and write in English/Arabic
  • Two-year experience in the field of civil aviation and air-transport industry

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Course Info
Language: English
Delivery Mode: Classroom
Duration: 5 Days / 25 Hours
Level: Technical
Max Participants: 15 (15 with 2 instructors)