The aim of this course is to train the front-line operators of an ATM organization in human factors aspects, so that they can maintain consistently acceptable operational performance throughout the period of service.

• Define the role of aeronautical activity players in flight safety and its evolution towards the human factor;

• Explain human performance (physiology and biology) in the aeronautical environment, up to the effects of incapacitation in flight;

• Identify the different modes of human error; 

• Identify methods of control in situations that could compromise flight safety.

• Module 0: Introduction
• Module 1: Introduction to Human Factors
• Module 2: Human Performance: Limitations and Capabilitites
• Module 3: Communication and Teamwork in Aviation
• Module 4: Human Error and TEM Management
• Module 5: Situational Awareness and Decision-Making
• Module 6: Fatigue Management and Well-being
• Module 7: Automation, Technology and Human Machine Operation
• Module 8: Safety Culture

• Air Traffic Controllers

• Flight Dispatchers

• Pilots 

• Ground Handling

• Maintenance Personnel

• Two-three years of practical operational experience as a pilot, air traffic controllers, maintenance personnel, dispatchers, operational managers, auditors and inspectors flight operations officer,

• Computer literacy,

• Good oral and written command of English