This online course aims to enhance participants’ understanding of key concepts of Human Performance (HP) within regulatory activities.

Course Description

This 3-hour online course introduces the fundamentals of Human Performance (HP) and its importance for regulators in the aviation industry, based upon ICAO’s Manual on Human Performance for Regulators (Doc 10151). Covering 11 topics across 4 sections, the course progresses from core concepts to specific approaches, reinforced by real-world case studies from aviation and other sectors. With short, 8–10-minute lessons and discovery activities, participants can explore at their own pace, and they will gain an understanding of ICAO’s principles of HP, and the integration of Human Factors (HF), Human-Centred Design (HCD) and Systems Thinking in the aviation system.

Upon completion of the course, the participants should be able to:

• Explain the foundations of Human Performance (HP) in aviation and its relevance for regulators, and the relationship of Human Factors in influencing system and human performance.
• Identify ICAOs five HP Principles and how they influence human and system performance in regulatory contexts.
• Provide practical examples of how the application of HP knowledge can improve regulatory activities and outcomes.
• Outline the Human-Centered Design (HCD) approach and how its process can improve regulatory decision-making.
• Explain the Systems Thinking Approach and its importance in identifying complex regulatory challenges.
• Apply HP concepts and principles to analyze the contributing factors and recommendations for several real-world accident case studies from aviation and other industries.

Course Structure

• Course Introduction
• Section 1: Role of Human Performance

     - 1. Evolution of the Aviation System

     - 2. Human Factors and Human Performance

     - 3. Role of Human Performance in the Aviation System

     - Discovery Activity 1: Space Challenger Accident

• Section 2: Human Performance and Regulators

     - 4. Human Performance Principles

     - 5. Human Factors and Improving Safety

     - 6. Human Performance and Regulators

     - Discovery Activity 2: Ornge Helicopter Accident

• Section 3: Human-Centered Design

     - 7. Human-Centered Design Approach

     - 8. Human-Centered Design Process

     - Discovery Activity 3: Clapham Junction Accident

• Section 4: Systems Thinking

     - 9. Systems Thinking Approach

     - 10. Applying Systems Thinking to Oversight Activities

     - 11. Applying Systems Thinking to Identify Potential Problems

     - Discovery Activity 4: DC-9 Cargo Airplane Crash

• Final Exam

Primary target audience: 

• Civil aviation authorities (CAAs) 

• Air Traffic Control (ATC) Organizations

• Aircraft Maintenance Organizations & Maintenance Personnel

• Airlines (Operational Managers & Safety Officers)

• Aerodrome Operators & Airport Safety Management Teams

Secondary target audience: 

• Training Organizations & Aviation Academies

Certificate

The Final Exam consists of 20 multiple-choice questions. The participant requires a grade of 80% to pass. Note that the participant will be granted 3 attempts only. Upon successfully completing the exam, the participant will receive ICAO’s e-Certificate.