The aim of this course is to train the front-line operators of an ATM organization in human factors aspects, so that they can maintain consistently acceptable operational performance throughout the period of service.

• Define the role of aeronautical activity players in flight safety and its evolution towards the human factor;

• Explain human performance (physiology and biology) in the aeronautical environment, up to the effects of incapacitation in flight;

• Identify the different modes of human error; 

• Identify methods of control in situations that could compromise flight safety.

• Air Traffic Controllers

• Flight Dispatchers

• Pilots 

• Ground Handling

• Maintenance Personnel

• Two-three years of practical operational experience as a pilot, air traffic controllers, maintenance personnel, dispatchers, operational managers, auditors and inspectors flight operations officer,

• Computer literacy,

• Good oral and written command of English