This course aims to provide Flight Attendants with knowledge, skills and attitudes required to use basic Arabic language to effectively facilitate their work and enhance the service provided to passengers to achieve better customer satisfaction in accordance with ICAO DOC 9835 and local language department OPM.
Provide Pre-Flight Services.
Provide In-Flight Services.
Provide Post-Flight Services.
Provide Emergency Guidance when Required.
Module 0: Introduction
Module 1: Provide Pre-Flight Services
Module 2: Provide Inflight Services
Module 3: Provide Post-Flight Services
Module 4: Provide Emergency Guidance When Required
Primary Target Population
Flight Attendants who need to speak basic Arabic at the workplace.
High school graduates
One year experience in aviation field (preferable)
Arabic Language background is not required.
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